Further information and activities - Evaluation process
It is essential that you know what you are trying to achieve
when you embark on this process. You need to have some
clear measures of success, you need to know how much
progress you have made and you need to be confident that
the achievement is sustainable.
Once again, the questions that follow are designed to enable
you to consider how to measure, evaluate and monitor the
progress that you are making.
- How will you know whether your objectives have been
achieved?
- Can you identify measures that allow you to assess whether
you have delivered better services for citizens and higher
quality jobs for workers? Possibilities might include:
- Meeting PSA targets or Audit Commission indicators
- Using the results of the staff survey to measure progress
- Using customer surveys before and after the process
to assess improvements in satisfaction
- Using this assessment toolkit to review progress in 12
months time
- If your objectives are not being met then what processes
do you need in place to evaluate progress and to agree
what further steps need to be taken?
- How will you know whether the change is sustainable?
Can the key existing relationships within and between
managers and the unions as well as those built up within
the partnership withstand the departures of leading
personalities? Are there institutional changes - for example
the redesign of the performance management system -
that will safeguard the robustness of these achievements?
It is especially important that you agree how you will maintain
the momentum. This may mean that you identify objectives
that can be delivered quickly to make it clear to employees
that the relationship is changing. You will also need to identify
clear milestones against which progress can be checked.
Remember there are three main strands of evaluation:
- Evaluating the service improvement
- Evaluating attitudinal change for managers, staff and
HR towards service improvement
- Evaluating the strategic action plan milestones
