What are the challenges you need to face
together in delivering service
improvement?
This section moves you from issues of process to issues of
substance. It is important that you agree some ground rules
before proceeding further. Most importantly, you must agree
that the overarching objective is to deliver better services
and higher quality jobs and that employee and trade union
involvement is an essential element in this process.
To develop an action plan will require you to answer the
following questions:
- Can you agree on the major service improvement challenges
facing the organisation?
- When you have reached an agreement can you then
identify how best you can work together to face these
challenges? Can you specify the roles and responsibilities
of both the employer and the unions?
- Do your responses to the toolkit questionnaire suggest
that any barriers to joint working need to be removed
before you can make progress together? What are those
barriers? What do you need to do about them?
- Do you need to establish any problem solving groups to
take the discussion forward? How are these groups to be
constituted? How are their terms of reference to be
determined? How will these groups have an impact on
the normal collective bargaining machinery?
- How do you intend to communicate to the workforce the
actions that you have agreed?
