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• About
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• Viewing advice
• Why engagement matters
• Project history
• The toolkit
  • Self assessment
    • The case for service improvement
    • Taking service improvement forward
    • Making it happen
  • Drivers for change
    • Leadership
      • Key points
      • Making the difference
      • Activity
    • Designing service improvements
      • Key points
      • Making the difference
      • Activity
    • Framework for staff engagement
      • Key points
      • Making the difference
      • Activity
    • Communications
      • Key points
      • Making the difference
      • Activity
    • Delivering and improving the service
      • Key points
      • Making the difference
      • Activity
  • Further activities
    • Evaluation process
    • TUC principles
  • Action planning
    • What have you learnt?
    • What are the challenges you need to face together in delivering service improvement?
    • Constructing an action plan
    • Planning a service improvement
• Case studies
  • Birmingham, City Council Social Care and Health Department
  • Sheffield Joint Learning Disabilities Service
  • HM Prison Holloway
  • Cheshire and Wirral Partnership - NHS Trust
  • Sharing good practice